FAQ

Frequently Asked Questions

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and other major debit/credit cards.

Is my payment information secure?
Absolutely. We use SSL encryption and partner with trusted, PCI-compliant gateways. Your information is safe with us.

Can I cancel my order?
Yes! You can cancel your order within 24 hours of purchase with no penalty. Email us with the subject line “CANCEL”.

How do I return an item?
Contact us at support@olevacare.com with your order number and reason for return. We’ll provide return instructions.

When will I get my refund?
Once we receive and inspect your return, refunds are processed within 7 days to your original payment method.

What items are non-returnable?

• Personalized or custom orders

• Opened packaging

• Sale or final clearance items

• Gift cards

I received a damaged item. What now?
We’re sorry! Please email us with your order number and a photo of the damage. We’ll send a replacement free of charge.